Effective Date: April 10, 2025
At sendekibris.com, we strive to provide high-quality products and an excellent shopping experience. However, if you are not satisfied with your purchase, our refund policy is designed to assist you in resolving issues.
Refund requests will be considered under the following conditions:
Damaged or Defective Items: If the product is damaged or defective upon arrival, please contact us within 7 days of receiving your order with clear photos of the damage. We will offer a full refund or a replacement.
Incorrect Items: If you receive an incorrect item, please notify us within 7 days. We will arrange for a return and send the correct product at no additional cost.
Change of Mind: If you wish to return an item because you changed your mind, you may do so within 14 days of receiving the product. The product must be unused, in its original packaging, and in resalable condition. A restocking fee may apply.
Some items may not be eligible for a refund, including:
Perishable goods (e.g., food, fresh items)
Customized or personalized products
Downloadable software or digital goods
To request a refund, please contact our support team at support@sendekibris.com with your order details. We will process the refund after receiving and inspecting the returned item.
